Do you want to play a key role in shaping how millions of customers experience one of the world’s most well-known brands? As Service Owner within Marketing & Digital Solutions at Food Folk, you’ll be responsible for some of our most critical customer-facing services, with a strong focus on customer service solutions and websites/domain management. These services are central to the customer journey, making this role both challenging and business-critical.

About the Role

As Service Owner, you hold end-to-end accountability for your services. Everything you do will have a direct impact on the business, and with multiple stakeholders involved, your ability to navigate, communicate, and prioritise will be key.

You’ll work closely with the Business Owner to balance strategy with operations, ensuring that services are reliable today while also evolving to meet tomorrow’s needs. Collaboration is central, you’ll be part of a small but highly engaged team of five, working with IT, digital, and external partners, as well as coordinating super users across the organisation.

This is a role that requires you to be both structured and compliant and at the same time flexible and resilient, able to adapt to new solutions and challenges as they emerge. You’ll be expected to bring your own “toolbox” of service management experience and not be afraid to challenge ways of working to achieve the best results.

Key Responsibilities 

• Operational Excellence, ensure service operations are reliable, compliant with laws and company policies, and delivered according to agreed SLAs. Handle documentation, security, and legal aspects to keep services robust and trustworthy.

• Continuous Development, drive service evolution based on business requirements, new digital solutions, market trends, and competitive insights. Work closely with the digital department to ensure customer platforms, AI, infrastructure, and Microsoft-based services are aligned.

• Financial Stewardship, provide input to budgeting and forecasting, monitor cost efficiency, and manage the total cost of ownership. Ensure transparency and financial control across services.

• Collaboration & Coordination, Coordinate super users and work closely with suppliers, stakeholders, and McDonald’s HQ in the US. You will need to manage many stakeholders, communicate clearly, and stay resilient under high attention -because in this role, everything you do has an impact.

In addition, you will:

• Maintain and develop service documentation.

• Ensure proper service classification (Gold/Silver/Bronze) and business continuity planning.

• Contribute actively to the development of our Service Owner Playbook and Service Catalogue, shaping standards, best practices, and structured ways of working across the organisation.

Who You Are

We believe you bring a background that combines marketing and IT/service management, giving you the ability to prioritise with a business mindset while understanding technical requirements. 

You likely have:

• Minimum 3 years of experience in a similar role, with ITIL framework experience.

• Solid knowledge in vendor management, service delivery, and documentation.

• Experience in gathering and specifying business requirements.

• Strong collaboration skills, with the ability to work across teams, stakeholders, and external partners.

In this role, it is important that you combine structure with adaptability. You are structured and compliant, with the ability to manage documentation, security, financial monitoring, and legal aspects in a reliable way. At the same time, you are flexible and resilient, able to adapt to new solutions and changes in a fast-moving environment.

You bring a holistic, business-oriented mindset, seeing the bigger picture, connecting the dots, and ensuring that services truly drive value. Finally, you are confident and proactive - someone who is not afraid to challenge, share ideas, and use your toolbox of skills and experience to make things happen.

Contact

Is this you? Are you ready to become a part of this great journey? Don’t hesitate to contact us. If you have any questions, please contact Thandi Schüler at thandi.schuler@aliby.se or Lars Ohlson lars.ohlson@aliby.se

As selections and interviews are made on an ongoing basis, please send your application as soon as possible. All applications and personal information are handled with confidentiality.

About Food Folk

McDonald’s is the largest restaurant chain in the Nordic region, serving iconic products such as the Big Mac® and our world-famous fries to 600,000 guests every day. We employ around 20,000 people across approximately 450 restaurants, delivering an outstanding restaurant experience to our guests.

Most McDonald’s restaurants are owned and operated by local franchisees. Since 2017, Food Folk Group has held the licence rights for McDonald’s in the Nordics. Food Folk Group’s annual turnover amounts to €1.6 billion. The Nordic head office consists of around 220 employees. The organisation is structured as a matrix, with about half working locally in one of our four markets and the other half working in Nordic functions.

We have a high-performance culture and do everything we can to deliver an excellent restaurant experience – whether working in our restaurants or at head office.

At Food Folk and McDonald’s, we are all equal – regardless of age, gender or ethnicity. We strive to make a difference, and in many cases we provide the very first step on a CV as well as a driver of integration in society – something we are very proud of. We believe that good food can also be sustainable – for our customers, our producers, and the environment.

As one of the world’s leading restaurant brands, we use our Scale for Good to make this vision a reality.

www.mcdonalds.dk/fi/no/se